Issues are not arriving
| Check | What to do |
|---|---|
| The issue stays queued | Anything over the daily sending limit goes out the next day. Check the limit in Settings |
| The subscriber is unsubscribed or bounced | We do not email them. Check the Subscribers tab |
| It landed in spam | See "Issues land in spam" below |
| You see "Sending is paused" | We have paused sending for now. Please contact us |
Issues land in spam
The sending domain is authenticated with SPF, DKIM and DMARC. If mail still lands in spam, try the following.
- Use a specific subject that says what is inside (subject line checker)
- Ask subscribers to add your from address to their contacts
- Do not suddenly email people you have not written to in a long time
The AI wording is off
- AI does not write things that are not in your articles, but its tone may not be yours. Edit before approving.
- Instructions such as "keep it short and friendly" or "open with a seasonal greeting" are followed.
- If unrelated articles creep in, narrow the URL of your source.
Replies do not show up on the Replies tab
- Check that the AI reply assistant is on.
- Replies to issues sent before you turned it on go straight to your reply-to address.
- Out-of-office and other automatic replies are not listed.
Anything else
Please contact us.